Frequently Asked Questions

FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: When will me order ship?
A: All order ship within 2 business days, unless out of stock and back ordered. In such instances, you will be notified via email as to the ETA of the shipment. Products are not delivered on weekends or holidays.

Q: Do you ship internationally?
A: At this time we only ship to the US and Canada. However, we expect to open distribution and shipping to Europe, New Zealand, Australia, Japan, and China by the end of 2008.

Q: Do you gift wrap?
A: Each item is beautifully packaged. Custom wrapping is not available at this time.

Q: Can I pay via check or money order?
A: No. We only accept Visa, Mastercard, or Paypal via purchases through our website.

Q: How do you ship? Do you ship to PO Boxes?
A: We ship via UPS ground, 3-day, 2-day, or next day and appropriate shipping charges apply. UPS does not ship to PO boxes. We require an actual physical address to ship.

Q: Do you warranty your jewelry?
A: Yes. We guarantee all items we sell to be free of breakage or defects for 6 months from date of receipt. If an item breaks, please ship them to our office address and we will replace/repair the item free of charge.

Q: Do you design custom pieces?
A: No, not at this time.

For any further questions, please email customerservice@loverelic.com

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